Hawaii

Activities & Concierge Service

Your vacation time is precious -- you only have so many days and you don't want to waste a single one. That's where we come in - we will set up an itinerary with several suggestions for what to do and how to spend your time in Hawaii. We will also assist you with complimentary concierge services such as dinner reservations, tee times, babysitters, grocery shopping and much more! Let our experts take over the details for you so you can enjoy your time in Hawaii.

 
 
 

Hawaii Activities & Concierge Service

There are so many activities to do and so many things to see in beautiful Hawaii. The #1 thing we suggest is this: HAVE FUN! This is Hawaii -- the islands are meant to be explored; hike in a rainforest, take a helicopter tour, kayak, zipline, snorkel the pristine waters, take in the sunrise atop a volcano and then bike down, go to a luau and relax at the beach. We are here to guide you towards the best activities on the islands. We have personally done most of these excursions and we will strive to find the right fit for you and your family.

It is advisable to make your reservations for all tours prior to your arrival as many tours book up in advance. If your plans change, we offer a full refund when your cancellation is made within 48 hours of your scheduled activity (some restrictions may apply). We do not charge a fee to change reservations. To reach us in advance of your arrival, our direct line is 877-747-7702 or you can email us here. We look forward to assisting you with your vacation plans and making your trip to Hawaii very memorable. Our service is complimentary and our aloha spirit is abundant! Please order online today or call 877-747-7702.

Why Choose Us?

Happy People

In this day and age of recorded robot calls we know the importance of customer service and human interaction. We put a high value on going the extra mile and our customers and affiliates attest to that. We answer your calls and questions with a smile that can be heard and felt through the phone.   

Great Tours

Our selection of offered tours has been carefully chosen by our team - they are our personal favorites and cover every range of budget. No matter if you plan on doing one tour or many, we will be happy to pair you with the excusions that fit your style, budget and ability.

Added Value

We are not just here to sell you activities. We are here to help you plan special moments and create memories that will last a lifetime. We are able to provide you with personal concierge assistance that goes above and beyond the average activity company.  Our concierge service is complimentary with any activity booking.

Frequently Asked Questions

Why should I book with you?

1. Our staff is very knowledgeable on all islands and we have been in the business for over 17 years.
2. We do NOT charge a cancellation fee (see detailed cancellation policy below).
3. Timeshare tours are NOT required.
4. Excellent customer service is our number one goal.

How will I get my tickets?

Once your reservations are confirmed and paid in full you will receive your vouchers/tickets via email. If you are already on island and do not have access to a computer we will fax them to your resort. If you are staying at a condo and do not have access to a computer or fax we will be able to fax the voucher directly to the tour operator.

What if I lose my ticket?

If you lose your ticket, please call us at 877-747-7702 and we will send a replacement to you at no charge.

What if I want to cancel?

We DO NOT charge a cancellation fee. We offer a full refund for any activity as long as you notify us within the cancellation period. Most activities have a 48 hour cancellation period meaning that you will have to advise us of the cancellation at least 48 hour prior to the start of the activity. There are a few tour providers that require a 72 hour cancellation period, if this is the case it will be noted on your voucher. Please note: large groups may be subject to a longer cancellation period, if so you will be notified of this at the time of booking. Due to airline restrictions, those activities that include inter-island airfare are non-refundable once booked.

When should I make my reservations?

We suggest booking your tours as soon as you have booked your hotel or airline tickets. Some of the more popular activities sell out in advance so it is advisable to reserve your space prior to arrival. If your plans change for any reason, you may cancel without penalty or cancellation fees as long as you are within the cancellation period of 48-72 hours. (see cancellation information above).

What if I want to reschedule my activity to another day?

The reschedule period is the same as the cancellation period, you will need to notify us at least 48 hours in advance of your scheduled activity (72 hours or more in some cases) of your wish to reschedule. Tours that include inter-island airfare cannot be changed once booked.

How do I pay for my tickets?

If you make a reservation over the phone, we will obtain your credit card information at that time. If you reserve online your credit card information will be securely stored and your tours will be confirmed based on availability.  We do not accept personal checks but if you would like to mail in a money order or cashier's check you may do so as long as it is mailed to us no later than three weeks prior to your departure.

How do I get directions to the activities that I have booked?

Once your reservation is paid in full, your vouchers along with directions will be emailed to you. We will make sure that all activities you book with us will fit into your schedule. We will take into account the location or your resort or condo, drive times and traffic.

Are taxes included?

Tax is not included in the rate shown on the site. Taxes vary for each activity. All activities charge 4.166% Hawaii General Excise Tax (4.712% for Oahu). Some water related activities charge an additional 2% - 3% for Harbor Fees and additinal fuel charges. Helicopter tours charge an additional fuel surcharge/airport fee.
If you have questions that have not been answered, please call us toll-free at 877-747-7702 or email us at info@thehawaiiconcierge.com